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Client Quotes

Tue, 12/08/2009 - 12:41pm — dliu

Our clients love our Web-based software. Not because we say so — but because they say so. They tell us that in our quarterly surveys, which are part of the Curaspan focus on continuous improvement, and they've also told the health-care IT firm KLAS, which named eDischarge^TM the best software of 2009 for discharge planning. That's especially meaningful since KLAS asks clients to evaluate "leadership in meeting customer expectations."

Hospitals
Post-Acute Providers

Top Ten Reasons Why Nurses and Social Workers "Love" eDischarge*

1. "All the Curaspan trainers and employees are more than knowledgeable and helpful."

2. "Wonderful, easy to work with, responsive, follow through on everything."

3. "Using eDischarge is a breeze, and (employees) who leave and go to another facility without eDischarge miss it terribly!"

4. "My experience has been wonderful. I love this system so much I never want to go back to the old way."

5. "It saves so much time faxing materials."

6. "I think eDischarge is a valuable tool and asset to case management. I have enjoyed the quick response from facilities with bed offers that allow the patient more choice."

7. "Love that I can pull up facilities in a ZIP code in my area and show (results) to families to help them decide. Would be a real scramble otherwise to try and Google facilities in Hagerstown or Timbuktu. Thanks for that."

8. "I believe having eDischarge helps shorten LOS."

9. "It is such a secure feeling when documents are sent to eDischarge."

10. "I love the fact that whenever I have suggestions for changes, (they're) considered. I LOVE eDischarge and consider myself the unofficial eDischarge cheerleader. I recommend it to anyone I can."

* Feedback from the Q3 2009 Curaspan Net Promoter Survey

Top Ten Reasons Why Post-Acute Providers Think Our Software is "Outstanding"*

1. "It is really a very helpful program; I wish all of our hospital contacts were on this system."

2. "The amount of time utilized by making multiple telephone calls has significantly decreased."

3. "I just think this system is outstanding and makes for better care as important information is at our fingertips prior to admission."

4. "I do believe we get more referrals from more remote hospitals than we received before. Because of this we have more opportunities than we had before."

5. "It has become second nature. I am on (the system) five days a week from 8 a.m. to 5 p.m. and can't live without it now!"

6. "I am able to obtain all the information on a new patient. Having the initial MD assessment at hand is wonderful. Nothing is handwritten anymore; very easy to read and access."

7. "It is very self explanatory and easy to use."

8. "Great product. It makes my day more efficient, thanks!"

9. "Thank you for wonderful customer service. We wish all hospitals would use the product!"

10. "I think it is very user-friendly and easy to use. Keep up the good job."

* Feedback from the Q4 2009 Curaspan Net Promoter Survey

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